ABout Us
Our mission is to inspire people to live a healthy and active lifestyle through cycling. We believe that bicycles are a means of transportation and a way to explore the world around us and connect with others.
At Morerider.com, we offer a wide range of bike accessories, such as helmets, gloves, and lights, to enhance your cycling experience. Join us on our journey to promote cycling and make the world a better place, one ride at a time.
About Ordering
Can I cancel my order?
Refund Policy: Please review our refund policy.
Do you charge for shipping?
We offer free shipping for purchases over $49.Consumers are responsible for possible duties and customs fees.
We have two main options for shipping: Standard Shipping and Express Shipping.
Standard Shipping：Free Shipping over $49
Express Shipping: Cost $9.9
When will I receive my order?
Regularly Sold Products
We will ship your order within 3-7 business days (excluding Saturdays, Sundays, and holidays) from the day after your order is confirmed.
From shipping to arrival
Free Shipping: 7-14business days
Express delivery: 5-8 business days
Please note that this does not include the day of order.
Please note that our confirmation may be on the next business day depending on the timing of your payment. Please understand this in advance.
If you purchase pre-order items (pre-order/presale) at the same time, they will be sent together with the items that will be shipped later.
In the event that a defective item is found, we will work with the brand to replace the defective item with a good one, in which case there may be a delay in delivery. Please understand this in advance.
Reserved Items
The delivery time of pre-order items (pre-order/presale) varies depending on the product and the timing of the order.
Delivery may be delayed due to production reasons. Please understand this in advance.
Depending on the timing of your order, some items may already be in stock.
*If you purchase multiple pre-order items at the same time, they will be sent together with the item(s) with the later shipping date.
Please contact us in advance if you have any questions about the delivery date.
Please note that we do not ship items outside of business hours.
Please note that we do not ship products outside of our business hours.
Please note that we do not offer a specific date of arrival for international airmail. Only for express delivery, we can accept your request for a specific date of arrival.
We will send you a shipping notification e-mail as soon as the shipping procedure is completed.
We cannot control the arrival date of regular delivery because it follows the delivery schedule of each courier company. If you have a specific date in mind, please be sure to contact us before placing your order and use the express delivery service.
Please note that the arrival date may be delayed due to traffic conditions or disasters. Also, delivery to remote islands may take a little longer.
Please make sure that the address, building name, and room number are correct. Please note that we will not accept re-delivery or refunds if we are unable to contact you due to an incomplete address after shipment.
Can I specify a delivery date and time?
No, you cannot specify the date and time at the time you place your order. If you wish to specify a specific date and time, please check the invoice number (tracking number) in the shipping confirmation e-mail and request it to the shipping company by yourself.
How do I know if my order has been successfully placed?
You will receive an automated email stating that your order has been processed. After the order is sent to you, you will receive another email stating that your order has been shipped. We will provide you with the order number and track its shipment for you.
I placed an order but do not receive the confirmation email.
You can contact our customer service:SERVICE@MORERIDER.COMand we will resend the confirmation email to your email address
The product I received is different from the one shown on the product page.
Although we have made our best effort to reproduce the colors of the actual products by color correction when creating the product pages, the colors may look different depending on the environment and settings of your monitor.
Also, colors may differ depending on whether the product is viewed indoors under fluorescent light or outdoors under natural light, so we hope you will consider the shooting environment before viewing the product.
How to track logistics information after receiving the shipping order number
You can also search your order numbers in "Track Orders" in Navigation or you can also search on 17 Track Web: www.17track.net
About payment
What payment methods do you accept?
We accept payment by credit card, PayPay, Paypal, Apple Pay, Google Pay, Pay Later (Payday), and prepayment at convenience stores.
Please see below for more information on each payment method.
Credit card payment (Shop Pay)
VISA / Master card / AMEX are accepted.
PayPay
Payments can be made using pre-charged electronic money (PayPay balance).
Apple Pay / Google Pay / Paypal
You can pay using the credit card information registered with each service.
Pay later (Payday)
No credit card is required, and you can make purchases using only your e-mail address and cell phone number. Multiple purchases can be paid for at once by the 10th of the following month.
Free registration with Payday Plus allows you to use features such as 3 installment-free* payments later** and monthly budgeting.
In addition, when you enroll in Payday Plus, the amount you can pay later will be increased from the normal amount.
How do I know if my order has been successfully placed?
You will receive an automated email stating that your order has been processed. After the order is sent to you, you will receive another email stating that your order has been shipped. We will provide you with the order number and track its shipment for you.
I just placed the wrong order, can I cancel it?
You can contact us within 6 hours after placing the order to cancel the order for free, otherwise the product may be made and shipped through the warehouse, and we will refuse to refund.
ABOUT RETURN & REFUND
When are your customer support hours?
Our business hours are from 10:00 to 19:00 on weekdays. We cannot respond to inquiries outside of business hours, such as weekends and holidays.
Please understand this in advance. In order to keep a record of our interactions with customers, support is provided via e-mail or chat.
Please note that we cannot respond by phone.
Product Returns and Exchanges
If you wish to return an item, please use the "Contact Us" form to request a return or exchange.
After receiving your request, we will provide you with information on how to return or exchange the product.
However, we will not be able to accept returns or exchanges if the following refund policy applies. Please understand this beforehand.
Please note that customers are responsible for shipping costs for returns and exchanges. Please refer to the refund policy below for the conditions under which returns/exchanges are not accepted.
How will I receive my refund?
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
No restocking fee to be charged to the consumers for the return of a product.
I received a severely damaged product, can it be replaced?
If you find that the package is damaged in transit or is missing products, please contact our customer service for processing.